Effective Date: 30 March 2026

At Kesh Beauty, we want you to love your purchase. If you are not completely satisfied, we’re here to help.

This Return & Refund Policy explains how returns, exchanges, and refunds work for purchases made through our website.

Eligibility for Returns

You may request a return if:

• The item was purchased directly from our website
• The request is made within [7 / 14 / 30] days of delivery
• The item is unused, unworn, unwashed, and in original condition
• All original tags, packaging, and accessories are included
• You have proof of purchase (order number or receipt)

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Worn or washed garments
• Items without original tags
• Beauty, hair, or personal care items once opened
• Sale, clearance, or promotional items marked Final Sale
• Gift cards

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at support@keshbeautys.com with:

• Your order number
• Photos of the item and packaging

We will arrange a replacement or full refund at no cost to you.

How to Initiate a Return

To start a return:

1. Email us at support@keshbeautys.com with your order number and reason for return.
2. Wait for return approval and instructions.
3. Ship the item back using the provided return address.

Returns sent without prior approval may not be accepted.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Original shipping fees are non-refundable.
• We recommend using a trackable shipping method. We are not responsible for lost returns.

Refunds

Once we receive and inspect your return:

• Approved refunds will be issued to your original payment method within 5–10 business days.
• You will receive a confirmation email once the refund is processed.

Please note that your bank or payment provider may take additional time to post the refund.

Exchanges

We only replace items if they are defective, damaged, or if you need a different size (subject to availability). If you need an exchange, contact us at support@keshbeautys.com.

Late or Missing Refunds

If you haven’t received a refund:

• Check your bank account again
• Contact your credit card provider
• Contact your bank

If you’ve done all of this and still have not received your refund, please contact us.

Order Cancellations

Orders can only be canceled within [2–6 hours] of placing the order. After this time, orders may already be processed and shipped.

Contact Us

For any return or refund questions, contact:

Kesh Beauty
Email: support@keshbeautys.com